You can not select more than 25 topics
Topics must start with a letter or number, can include dashes ('-') and can be up to 35 characters long.
423 lines
9.2 KiB
423 lines
9.2 KiB
<template>
|
|
<view class="container">
|
|
<!-- 客服方式 -->
|
|
<view class="service-section">
|
|
<view class="section-title">客服联系方式</view>
|
|
|
|
<!-- 电话客服 -->
|
|
<view class="service-card">
|
|
<view class="service-item" @click="callPhone">
|
|
<view class="service-left">
|
|
<view class="service-icon phone-icon">
|
|
<text class="icon-text">📞</text>
|
|
</view>
|
|
<view class="service-info">
|
|
<text class="service-name">电话客服</text>
|
|
<text class="service-desc">工作时间：周一至周五 9:00-18:00</text>
|
|
<text class="service-number">400-123-4567</text>
|
|
</view>
|
|
</view>
|
|
<text class="service-arrow">></text>
|
|
</view>
|
|
</view>
|
|
|
|
<!-- 微信客服 -->
|
|
<view class="service-card">
|
|
<view class="service-item" @click="contactWechat">
|
|
<view class="service-left">
|
|
<view class="service-icon wechat-icon">
|
|
<text class="icon-text">💬</text>
|
|
</view>
|
|
<view class="service-info">
|
|
<text class="service-name">微信客服</text>
|
|
<text class="service-desc">在线时间：周一至周日 8:00-22:00</text>
|
|
<text class="service-number">微信号：electric_service</text>
|
|
</view>
|
|
</view>
|
|
<text class="service-arrow">></text>
|
|
</view>
|
|
</view>
|
|
|
|
<!-- 在线客服 -->
|
|
<!-- <view class="service-card">-->
|
|
<!-- <view class="service-item" @click="startOnlineChat">-->
|
|
<!-- <view class="service-left">-->
|
|
<!-- <view class="service-icon online-icon">-->
|
|
<!-- <text class="icon-text">💻</text>-->
|
|
<!-- </view>-->
|
|
<!-- <view class="service-info">-->
|
|
<!-- <text class="service-name">在线客服</text>-->
|
|
<!-- <text class="service-desc">即时响应，快速解决问题</text>-->
|
|
<!-- <text class="service-status online">● 在线</text>-->
|
|
<!-- </view>-->
|
|
<!-- </view>-->
|
|
<!-- <text class="service-arrow">></text>-->
|
|
<!-- </view>-->
|
|
<!-- </view>-->
|
|
</view>
|
|
|
|
<!-- 常见问题 -->
|
|
<view class="faq-section">
|
|
<view class="section-title">常见问题</view>
|
|
<view class="faq-list">
|
|
<view
|
|
class="faq-item"
|
|
v-for="(item, index) in faqList"
|
|
:key="index"
|
|
@click="toggleFaq(index)"
|
|
>
|
|
<view class="faq-question">
|
|
<text class="question-text">{{ item.question }}</text>
|
|
<text class="question-arrow" :class="{ 'expanded': item.expanded }">></text>
|
|
</view>
|
|
<view class="faq-answer" v-if="item.expanded">
|
|
<text class="answer-text">{{ item.answer }}</text>
|
|
</view>
|
|
</view>
|
|
</view>
|
|
</view>
|
|
|
|
<!-- 反馈建议 -->
|
|
<!-- <view class="feedback-section">-->
|
|
<!-- <view class="section-title">意见反馈</view>-->
|
|
<!-- <view class="feedback-card">-->
|
|
<!-- <textarea -->
|
|
<!-- class="feedback-input" -->
|
|
<!-- v-model="feedbackText"-->
|
|
<!-- placeholder="请描述您遇到的问题或建议..."-->
|
|
<!-- maxlength="500"-->
|
|
<!-- ></textarea>-->
|
|
<!-- <view class="feedback-footer">-->
|
|
<!-- <text class="char-count">{{ feedbackText.length }}/500</text>-->
|
|
<!-- <button class="submit-btn" @click="submitFeedback">提交反馈</button>-->
|
|
<!-- </view>-->
|
|
<!-- </view>-->
|
|
<!-- </view>-->
|
|
</view>
|
|
</template>
|
|
|
|
<script>
|
|
export default {
|
|
data() {
|
|
return {
|
|
feedbackText: '',
|
|
faqList: [
|
|
{
|
|
question: '如何查看我的用电量？',
|
|
answer: '您可以在首页点击"月报查询"或"年报查询"来查看详细的用电量统计信息。',
|
|
expanded: false
|
|
},
|
|
{
|
|
question: '电费报表如何导入？',
|
|
answer: '进入"电费报表"页面，先下载模板，按照模板格式填写数据后，点击"导入报表"上传Excel文件即可。',
|
|
expanded: false
|
|
},
|
|
{
|
|
question: '忘记密码怎么办？',
|
|
answer: '请联系客服人员重置密码，或通过注册手机号找回密码。',
|
|
expanded: false
|
|
},
|
|
{
|
|
question: '如何修改个人信息？',
|
|
answer: '在"我的"页面点击个人资料卡片，或直接点击"个人资料"菜单进入修改页面。',
|
|
expanded: false
|
|
},
|
|
{
|
|
question: '数据多久更新一次？',
|
|
answer: '用电数据每日更新，结算数据每月更新。如有特殊情况可联系客服手动刷新。',
|
|
expanded: false
|
|
}
|
|
]
|
|
}
|
|
},
|
|
methods: {
|
|
callPhone() {
|
|
uni.makePhoneCall({
|
|
phoneNumber: '400-123-4567',
|
|
fail: () => {
|
|
uni.showToast({
|
|
title: '拨号失败',
|
|
icon: 'none'
|
|
})
|
|
}
|
|
})
|
|
},
|
|
contactWechat() {
|
|
uni.showModal({
|
|
title: '微信客服',
|
|
content: '请添加微信号：electric_service\n或扫描二维码添加客服微信',
|
|
confirmText: '复制微信号',
|
|
success: (res) => {
|
|
if (res.confirm) {
|
|
uni.setClipboardData({
|
|
data: 'electric_service',
|
|
success: () => {
|
|
uni.showToast({
|
|
title: '微信号已复制',
|
|
icon: 'success'
|
|
})
|
|
}
|
|
})
|
|
}
|
|
}
|
|
})
|
|
},
|
|
startOnlineChat() {
|
|
uni.showToast({
|
|
title: '在线客服功能开发中',
|
|
icon: 'none'
|
|
})
|
|
},
|
|
toggleFaq(index) {
|
|
this.faqList[index].expanded = !this.faqList[index].expanded
|
|
},
|
|
submitFeedback() {
|
|
if (!this.feedbackText.trim()) {
|
|
uni.showToast({
|
|
title: '请输入反馈内容',
|
|
icon: 'none'
|
|
})
|
|
return
|
|
}
|
|
|
|
uni.showLoading({ title: '提交中...' })
|
|
|
|
// 模拟提交过程
|
|
setTimeout(() => {
|
|
uni.hideLoading()
|
|
uni.showToast({
|
|
title: '反馈提交成功',
|
|
icon: 'success'
|
|
})
|
|
this.feedbackText = ''
|
|
}, 2000)
|
|
},
|
|
goBack() {
|
|
uni.navigateBack()
|
|
}
|
|
}
|
|
}
|
|
</script>
|
|
|
|
<style scoped>
|
|
.container {
|
|
background-color: #f5f5f5;
|
|
min-height: 100vh;
|
|
}
|
|
|
|
.nav-bar {
|
|
background-color: #007aff;
|
|
color: white;
|
|
height: 44px;
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: space-between;
|
|
padding: 0 15px;
|
|
}
|
|
|
|
.nav-back {
|
|
font-size: 24px;
|
|
font-weight: bold;
|
|
width: 60px;
|
|
}
|
|
|
|
.nav-title {
|
|
font-size: 18px;
|
|
font-weight: bold;
|
|
flex: 1;
|
|
text-align: center;
|
|
}
|
|
|
|
.nav-right {
|
|
width: 60px;
|
|
}
|
|
|
|
.service-section {
|
|
margin: 15px;
|
|
}
|
|
|
|
.section-title {
|
|
font-size: 16px;
|
|
font-weight: bold;
|
|
color: #333;
|
|
margin-bottom: 15px;
|
|
}
|
|
|
|
.service-card {
|
|
background-color: white;
|
|
border-radius: 10px;
|
|
margin-bottom: 10px;
|
|
overflow: hidden;
|
|
}
|
|
|
|
.service-item {
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: space-between;
|
|
padding: 15px;
|
|
}
|
|
|
|
.service-left {
|
|
display: flex;
|
|
align-items: center;
|
|
flex: 1;
|
|
}
|
|
|
|
.service-icon {
|
|
width: 50px;
|
|
height: 50px;
|
|
border-radius: 25px;
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: center;
|
|
margin-right: 15px;
|
|
}
|
|
|
|
.phone-icon {
|
|
background-color: #e3f2fd;
|
|
}
|
|
|
|
.wechat-icon {
|
|
background-color: #e8f5e8;
|
|
}
|
|
|
|
.online-icon {
|
|
background-color: #fff3e0;
|
|
}
|
|
|
|
.icon-text {
|
|
font-size: 24px;
|
|
}
|
|
|
|
.service-info {
|
|
flex: 1;
|
|
}
|
|
|
|
.service-name {
|
|
font-size: 16px;
|
|
font-weight: bold;
|
|
color: #333;
|
|
display: block;
|
|
margin-bottom: 5px;
|
|
}
|
|
|
|
.service-desc {
|
|
font-size: 12px;
|
|
color: #666;
|
|
display: block;
|
|
margin-bottom: 5px;
|
|
}
|
|
|
|
.service-number {
|
|
font-size: 14px;
|
|
color: #007aff;
|
|
}
|
|
|
|
.service-status.online {
|
|
font-size: 12px;
|
|
color: #2ed573;
|
|
}
|
|
|
|
.service-arrow {
|
|
color: #ccc;
|
|
font-size: 16px;
|
|
}
|
|
|
|
.faq-section {
|
|
margin: 15px;
|
|
}
|
|
|
|
.faq-list {
|
|
background-color: white;
|
|
border-radius: 10px;
|
|
overflow: hidden;
|
|
}
|
|
|
|
.faq-item {
|
|
border-bottom: 1px solid #f0f0f0;
|
|
}
|
|
|
|
.faq-item:last-child {
|
|
border-bottom: none;
|
|
}
|
|
|
|
.faq-question {
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: space-between;
|
|
padding: 15px;
|
|
}
|
|
|
|
.question-text {
|
|
font-size: 14px;
|
|
color: #333;
|
|
flex: 1;
|
|
}
|
|
|
|
.question-arrow {
|
|
color: #ccc;
|
|
font-size: 16px;
|
|
transition: transform 0.3s;
|
|
}
|
|
|
|
.question-arrow.expanded {
|
|
transform: rotate(90deg);
|
|
}
|
|
|
|
.faq-answer {
|
|
padding: 0 15px 15px;
|
|
border-top: 1px solid #f8f8f8;
|
|
}
|
|
|
|
.answer-text {
|
|
font-size: 13px;
|
|
color: #666;
|
|
line-height: 1.5;
|
|
}
|
|
|
|
.feedback-section {
|
|
margin: 15px;
|
|
}
|
|
|
|
.feedback-card {
|
|
background-color: white;
|
|
border-radius: 10px;
|
|
padding: 15px;
|
|
}
|
|
|
|
.feedback-input {
|
|
width: 100%;
|
|
min-height: 100px;
|
|
font-size: 14px;
|
|
color: #333;
|
|
border: 1px solid #e0e0e0;
|
|
border-radius: 8px;
|
|
padding: 10px;
|
|
margin-bottom: 10px;
|
|
box-sizing: border-box;
|
|
}
|
|
|
|
.feedback-footer {
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: space-between;
|
|
}
|
|
|
|
.char-count {
|
|
font-size: 12px;
|
|
color: #999;
|
|
}
|
|
|
|
.submit-btn {
|
|
background-color: #007aff;
|
|
color: white;
|
|
border: none;
|
|
border-radius: 20px;
|
|
padding: 8px 20px;
|
|
font-size: 14px;
|
|
}
|
|
|
|
.submit-btn:active {
|
|
background-color: #0056cc;
|
|
}
|
|
</style>
|